OBJECTIVE:
Ensure EPL's resources-financial, operational, and human-are used efficiently and strategically to meet evolving community needs, balancing fiscal responsibility with service excellence.
Year 1 (2025) Goals and Performance Indicators:
Staff Resource Allocation:
Review staffing models to ensure roles and schedules are aligned with service demands, optimizing resource distribution across locations.
- Indicator: Complete staffing review by Q2 2025, with adjustments to meet service delivery goals.
Staff Technology Upgrades and Software Implementation:
Upgrade staff computers and implement new tools for data tracking, facilities management, and safety monitoring to support efficient operations and education.
- Indicator: Complete technology upgrades and software rollouts by Q3 2025, with staff training completed by Q4 2025.
Data-Driven Decision Making:
Implement data-driven tools and frameworks to assess and improve service delivery and resource use continuously.
- Indicator: Establish data tracking systems by Q4 2025, with quarterly reports guiding decision-making.
Year 2 (2026) Goals and Performance Indicators:
Service Desk Reconfiguration:
Reorganize service desks to provide a more centralized and streamlined approach, enhancing support for patrons' needs in convenient locations.
- Indicator: Complete reconfiguration by Q2 2026, based on the Master Facilities Plan and patron feedback demonstrating improved access to resources and enhanced service delivery.
Year 3 (2027) Goals and Performance Indicators:
Budget Alignment with Strategic Priorities:
Align budgetary planning and resource allocation with the library's strategic priorities, including DEIB, sustainability, and community engagement goals.
- Indicator: Finalize budget realignment by Q3 2026, ensuring financial resources support strategic initiatives.
Ongoing Evaluation of Service Models:
Conduct an annual review of service models to ensure continued alignment with community needs and strategic goals.
- Indicator: Complete the first annual service model review by Q4 2027, identifying improvements for the next planning cycle.
